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Home > FAQ's
FAQ'sHow do I get refills on a prescription I've ordered previously?
If there were refills listed on your prescription, we will keep the prescription on file. If you know you have refills remaining on your last prescription submitted to us, please place a new order and write "Prescription on file" in the Vet Info section of the order form. If you have no refills remaining, please place a new order and fax us another prescription, or you can have us call your Vet to OK the prescription by providing your pet's name and contact information for your Vet in the Vet Info section of the order form.
How is medication stored?
All of our medication is stored in temperature controlled warehouses. Medication that needs to be kept cold is stored in large refrigerators. Our staff veterinarians check everything regularly to ensure that all products are stored in their proper places.
If I place my order right now will it ship out today?
Non-prescription orders are generally shipped the same day that they are placed. If you ordered a prescription item it will be shipped when we receive the prescription. If we receive your prescription by 1:00 PM CST, it will ship out that same day. All other orders will ship out the next business day.
How is it that you can sell these so much cheaper than my vet?
Due to the fact that our customer base is so much larger then your veterinarian's, we purchase in much greater quantities than they are able to. Therefore we can achieve a substantial cost savings and pass on the savings to you.
How can I tell that something requires a prescription?
When you click on an item that requires a prescription you will notice a red Rx symbol with the words 'A prescription is required' next to it. If you have any questions regarding this feel free to call our customer care center at 1-800-941-1006 and one of our representatives will gladly assist you.
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